Terms of Service

1. Services

dispatch-fm provides truck dispatch services: load matching, rate negotiation support, and dispatch coordination for carriers operating cargo vans, sprinter vans, box trucks, reefers, flatbeds, and hot shots in the United States.

2. Fees

Our fee starts at 5% of the gross load value per load. The exact percentage depends on factors including equipment type, lanes, and load volume, and is agreed with you before dispatch begins. There are no monthly fees or long-term contracts. The first week of service is free. You only pay for loads you run.

3. Payments

dispatch-fm does not process carrier payments. Carriers are paid directly by brokers or shippers under the terms of each load agreement. Optional quick pay factoring is available through third-party partners; their terms apply.

4. Carrier responsibilities

• Maintain valid operating authority (MC/DOT), insurance, and compliance with FMCSA regulations.
• Perform accepted loads professionally and communicate delays promptly.
• Provide accurate information during onboarding.

5. MC assistance disclaimer

Our MC assistance and compliance support consists of general guidance only and is not legal advice. For legal matters, consult a licensed attorney.

6. Termination

Either party may end the relationship at any time without penalty. Fees for loads already dispatched remain payable.

7. Limitation of liability

dispatch-fm acts as a dispatch service, not a broker, shipper, or carrier. We are not a party to load agreements and are not liable for broker or shipper payment defaults, cargo claims, or losses arising from load performance, to the maximum extent permitted by law.

8. Contact

Questions about these terms: operations@dispatch-fm.com · (516) 454-1107.